Important: These documents are provided for general information and convenience. They are not legal advice. For legal compliance, especially with PIPEDA, CASL, and AODA, have a licensed Ontario lawyer review and customize them.
Privacy Policy
This Privacy Policy describes how MyAurora (“Company”, “we”, “us”) collects, uses, discloses, and protects personal information when you visit myauroras.com (the “Website”), contact us, or use our services in Ontario.
What we collect
- Identifiers & contact: name, email, phone, service address, billing address.
- Service information: project details, photos/videos of work areas (before/after), notes, preferences.
- Transactional data: quotes/estimates, invoices, payments (processed by third‑party processors; we do not store full card numbers).
- Technical data: IP address, device/browser, pages visited, and cookie identifiers (via analytics and tag tools).
- Communications: emails, calls, texts, chat messages, and form submissions.
How we use personal information
- Provide, schedule, and complete handyman/home services.
- Prepare quotes/estimates, send invoices/receipts (e.g., via QuickBooks), and process payments.
- Communicate about appointments, changes, and support.
- Improve the Website, services, and safety.
- Marketing with consent (e.g., newsletters compliant with CASL).
- Meet legal, tax, and insurance obligations.
Legal bases & consent (Canada)
We rely on consent where required (e.g., email marketing under CASL), and on implied consent or contract when you request services. You can withdraw consent at any time, subject to legal/contractual restrictions.
Sharing & disclosures
- Service providers (cloud hosting, analytics, customer support, email/SMS, QuickBooks) under confidentiality terms.
- Trades/technicians/subcontractors only as needed for work at your property.
- Legal/insurance when required by law, to protect rights/safety, or for business transactions, subject to lawful safeguards.
International transfers
Some providers may process data outside Canada (including the U.S.). We take reasonable steps to ensure comparable protections per PIPEDA.
Retention
We keep records as long as needed for the purposes described (e.g., warranties, tax) and then securely delete or de‑identify.
Security
We use commercially reasonable safeguards appropriate to the sensitivity of the information. No method is 100% secure.
Your rights
You may request access to or correction of your personal information. Contact us at info@myauroras.com. If unresolved, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
Cookies & analytics
See the Cookie Policy. You can manage preferences via our cookie banner and your browser/device settings.
Children
Our services and Website are not directed to children under 13, and we do not knowingly collect their information.
Updates to this Policy
We may update this Policy from time to time. The “Effective date” will be revised and material changes will be posted on this page.
Contact & Complaints
Privacy Contact: Jasurbek Djamalov, Privacy Officer
Email: info@myauroras.com • Phone: +1 (437) 985‑2935
Mail: 7166 Frontier Ridge, Mississauga, ON L5N 7R2, Canada
Regulators: Office of the Privacy Commissioner of Canada • Information and Privacy Commissioner of Ontario
Service Area
We currently serve Mississauga, Toronto, Milton, Hamilton, Burlington, Scarborough, Ajax, Vaughan, North York and nearby areas in Ontario. Travel surcharges may apply beyond our standard radius.