Website Policies
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Important: These documents are provided for general information and convenience. They are not legal advice. For legal compliance, especially with PIPEDA, CASL, and AODA, have a licensed Ontario lawyer review and customize them.
1) Privacy Policy
This Privacy Policy describes how MyAurora (“Company”, “we”, “us”) collects, uses, discloses, and protects personal information when you visit myauroras.com (the “Website”), contact us, or use our services in Ontario.
What we collect
- Identifiers & contact: name, email, phone, service address, billing address.
- Service information: project details, photos/videos of work areas (before/after), notes, preferences.
- Transactional data: quotes/estimates, invoices, payments (processed by third‑party processors; we do not store full card numbers).
- Technical data: IP address, device/browser, pages visited, and cookie identifiers (via analytics and tag tools).
- Communications: emails, calls, texts, chat messages, and form submissions.
How we use personal information
- Provide, schedule, and complete handyman/home services.
- Prepare quotes/estimates, send invoices/receipts (e.g., via QuickBooks), and process payments.
- Communicate about appointments, changes, and support.
- Improve the Website, services, and safety.
- Marketing with consent (e.g., newsletters compliant with CASL).
- Meet legal, tax, and insurance obligations.
Legal bases & consent (Canada)
We rely on consent where required (e.g., email marketing under CASL), and on implied consent or contract when you request services. You can withdraw consent at any time, subject to legal/contractual restrictions.
Sharing & disclosures
- Service providers (cloud hosting, analytics, customer support, email/SMS, QuickBooks) under confidentiality terms.
- Trades/technicians/subcontractors only as needed for work at your property.
- Legal/insurance when required by law, to protect rights/safety, or for business transactions, subject to lawful safeguards.
International transfers
Some providers may process data outside Canada (including the U.S.). We take reasonable steps to ensure comparable protections per PIPEDA.
Retention
We keep records as long as needed for the purposes described (e.g., warranties, tax) and then securely delete or de‑identify.
Security
We use commercially reasonable safeguards appropriate to the sensitivity of the information. No method is 100% secure.
Your rights
You may request access to or correction of your personal information. Contact us at info@myauroras.com. If unresolved, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
Cookies & analytics
See the Cookie Policy. You can manage preferences via our cookie banner and your browser/device settings.
Children
Our services and Website are not directed to children under 13, and we do not knowingly collect their information.
Updates to this Policy
We may update this Policy from time to time. The “Effective date” will be revised and material changes will be posted on this page.
2) Terms of Use (Website)
Acceptable use
You agree not to misuse the Website, including by interfering with its operation, scraping without permission, or uploading harmful content.
Intellectual property
All content on the Website is owned by MyAurora or its licensors and is protected by copyright and trademark laws. You may not reproduce or distribute content without prior written consent, except for personal, non‑commercial use.
User content
If you submit content (reviews, testimonials, photos), you grant MyAurora a non‑exclusive, royalty‑free license to use and display such content for promotional and operational purposes, subject to our Privacy Policy.
Third‑party links
The Website may link to third‑party sites. We are not responsible for their content or practices.
Disclaimers
The Website is provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by Ontario law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
Limitation of liability
To the fullest extent permitted by law, MyAurora will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website. Our total liability for any claim related to the Website will not exceed CAD $100.
Governing law
These Terms are governed by the laws of Ontario, Canada. Venue lies in the courts of Ontario.
Changes
We may modify these Terms at any time. Continued use of the Website after changes constitutes acceptance.
3) Service Terms (Quotes, On‑Site Work & Payments)
Scope & estimates
- Estimates are based on visible conditions and information provided. Unforeseen conditions (hidden damage, code issues) may require change orders with revised pricing/timelines.
- Unless stated otherwise, estimates are valid for 30 days.
Scheduling & access
- Client must ensure safe access to the premises during scheduled windows and provide parking/entry instructions.
- If we arrive and cannot gain access or the site is not ready, a missed‑visit fee of CAD $75 may apply.
Materials & ownership
- We may supply materials or use customer‑provided materials if suitable. Title to materials passes upon payment in full.
- Surplus materials may be left on site or removed by us unless you request otherwise in writing.
Health & safety
We follow Ontario health and safety standards. We may pause work if conditions are unsafe (e.g., mold/asbestos/live wiring) until hazards are addressed.
Permits & compliance
Unless expressly included, permits, inspections, and engineering are the client’s responsibility. We will comply with applicable codes for the agreed scope.
Photos & documentation
With your consent, we may take before/after photos or short videos for records, quality control, and (with separate consent) marketing.
Warranty
- Labour warranty: 6‑month workmanship warranty from completion (excludes normal wear, misuse, or owner‑supplied materials).
- Manufacturer warranties apply to products we install and are subject to their terms.
Payments
- Accepted methods: e‑transfer, credit/debit (processed via QuickBooks), or other agreed methods.
- Deposit: 25% may be required to schedule materials and labour.
- Final payment due upon substantial completion.
- Late balances may accrue 2% per month (24% per annum) or the maximum allowed by law.
Cancellations & rescheduling
- You may reschedule with 24–48 hours notice at no charge.
- Cancellations within 24 hours of the appointment may incur a CAD $75 fee plus non‑refundable special‑order materials.
Limitation of liability
Our liability related to services will not exceed the amounts paid for the specific service giving rise to the claim. We are not liable for consequential damages (e.g., lost profits, incidental damages).
Insurance
We maintain WSIB coverage and confirm project-specific protections, responsibilities, and exclusions in writing before work begins. Certificates available upon request.
Disputes
We prefer to resolve issues amicably. If unresolved, disputes shall be governed by Ontario law and heard in Ontario courts.
5) Accessibility Statement (AODA)
- MyAurora is committed to the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).
- We strive to meet WCAG 2.1 Level AA on our Website.
- We provide information in accessible formats upon request.
- We train staff on AODA customer service standards relevant to their roles.
- Feedback about accessibility is welcome via info@myauroras.com or +1 (437) 985‑2935.
6) Refunds, Returns & Cancellations (Website & Services)
- Services: Labour is billed for time and agreed scope. If you are not satisfied, contact us within 14 days. If a workmanship issue is confirmed within warranty, we will repair or re‑perform the affected portion.
- Materials: Special‑order items follow supplier return policies; restocking fees may apply. Opened or used materials may be non‑returnable.
- Digital purchases (if any): Non‑refundable once delivered unless required by law.
7) Email & SMS Marketing (CASL Compliance)
- We send commercial electronic messages only with consent (express or implied) and include our identification and an easy unsubscribe method.
- You can withdraw consent at any time. Unsubscribe requests are processed without delay.
8) Contact & Complaints
Privacy Contact: Jasurbek Djamalov, Privacy Officer
Email: info@myauroras.com • Phone: +1 (437) 985‑2935
Mail: Mississauga, ON, Canada
Regulators: Office of the Privacy Commissioner of Canada • Information and Privacy Commissioner of Ontario
9) Service Area
We currently serve Milton, Oakville and Mississauga and nearby communities. Travel surcharges may apply beyond our standard radius.