Terms of Use
Acceptable use
You agree not to misuse the Website, including by interfering with its operation, scraping without permission, or uploading harmful content.
Intellectual property
All content on the Website is owned by MyAurora or its licensors and is protected by copyright and trademark laws. You may not reproduce or distribute content without prior written consent, except for personal, non‑commercial use.
User content
If you submit content (reviews, testimonials, photos), you grant MyAurora a non‑exclusive, royalty‑free license to use and display such content for promotional and operational purposes, subject to our Privacy Policy.
Third‑party links
The Website may link to third‑party sites. We are not responsible for their content or practices.
Disclaimers
The Website is provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by Ontario law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
Limitation of liability
To the fullest extent permitted by law, MyAurora will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website. Our total liability for any claim related to the Website will not exceed CAD $100.
Governing law
These Terms are governed by the laws of Ontario, Canada. Venue lies in the courts of Ontario.
Changes
We may modify these Terms at any time. Continued use of the Website after changes constitutes acceptance.
Service Terms (Quotes, On‑Site Work & Payments)
Scope & estimates
- Estimates are based on visible conditions and information provided. Unforeseen conditions (hidden damage, code issues) may require change orders with revised pricing/timelines.
- Unless stated otherwise, estimates are valid for 30 days.
Scheduling & access
- Client must ensure safe access to the premises during scheduled windows and provide parking/entry instructions.
- If we arrive and cannot gain access or the site is not ready, a missed‑visit fee of CAD $75 may apply.
Materials & ownership
- We may supply materials or use customer‑provided materials if suitable. Title to materials passes upon payment in full.
- Surplus materials may be left on site or removed by us unless you request otherwise in writing.
Health & safety
We follow Ontario health and safety standards. We may pause work if conditions are unsafe (e.g., mold/asbestos/live wiring) until hazards are addressed.
Permits & compliance
Unless expressly included, permits, inspections, and engineering are the client’s responsibility. We will comply with applicable codes for the agreed scope.
Photos & documentation
With your consent, we may take before/after photos or short videos for records, quality control, and (with separate consent) marketing.
Warranty
- Labour warranty: 6‑month workmanship warranty from completion (excludes normal wear, misuse, or owner‑supplied materials).
- Manufacturer warranties apply to products we install and are subject to their terms.
Payments
- Accepted methods: e‑transfer, credit/debit (processed via QuickBooks), or other agreed methods.
- Deposit: 25% may be required to schedule materials and labour.
- Final payment due upon substantial completion.
- Late balances may accrue 2% per month (24% per annum) or the maximum allowed by law.
Cancellations & rescheduling
- You may reschedule with 24–48 hours notice at no charge.
- Cancellations within 24 hours of the appointment may incur a CAD $75 fee plus non‑refundable special‑order materials.
Limitation of liability
Our liability related to services will not exceed the amounts paid for the specific service giving rise to the claim. We are not liable for consequential damages (e.g., lost profits, incidental damages).
Insurance
We maintain WSIB coverage and confirm project-specific protections, responsibilities, and exclusions in writing before work begins. Certificates available upon request.
Disputes
We prefer to resolve issues amicably. If unresolved, disputes shall be governed by Ontario law and heard in Ontario courts.
Contact & Complaints
Privacy Contact: Jasurbek Djamalov, Privacy Officer
Email: info@myauroras.com • Phone: +1 (437) 985‑2935
Mail: Mississauga, ON, Canada
Regulators: Office of the Privacy Commissioner of Canada • Information and Privacy Commissioner of Ontario
Service Area
We currently serve Milton, Oakville and Mississauga and nearby communities. Travel surcharges may apply beyond our standard radius.