Accessibility & Compliance

Cookie Policy

What are cookies?

Cookies are small files placed on your device to help the Website function, remember preferences, and understand how visitors use the site.

Types of cookies we use

• Strictly necessary (e.g., security, load balancing)
• Functional (e.g., remembering preferences and forms)
• Analytics (e.g., Google Analytics)
• Marketing (only with consent)

Your choices

On your first visit we present a cookie banner. You can Accept All, Reject Non‑Essential, or Customize settings. Change preferences anytime via the Cookie Settings link in the footer and through your browser settings.

Sample banner text: We use cookies to run our site, improve performance, and (with consent) for analytics and marketing. Manage preferences anytime. By clicking “Accept All” you agree to our Cookie Policy.

Accessibility Statement (AODA)

• MyAurora is committed to the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).
• We strive to meet WCAG 2.1 Level AA on our Website.
• We provide information in accessible formats upon request.
• We train staff on AODA customer service standards relevant to their roles.
• Feedback about accessibility is welcome via info@myauroras.com or +1 (437) 985‑2935.

Email & SMS Marketing (CASL Compliance)

• We send commercial electronic messages only with consent (express or implied) and include our identification and an easy unsubscribe method.
• You can withdraw consent at any time. Unsubscribe requests are processed without delay.

Contact & Complaints

Privacy Contact: Jasurbek Djamalov, Privacy Officer
Email: info@myauroras.com • Phone: +1 (437) 985‑2935
Mail: Mississauga, ON, Canada

Regulators: Office of the Privacy Commissioner of Canada • Information and Privacy Commissioner of Ontario

Service Area

We currently serve Milton, Oakville and Mississauga and nearby communities. Travel surcharges may apply beyond our standard radius.